2024 Consumer Lending School

Consumer Lending School

This real-world program will prepare consumer lenders to have more informed and effective conversations with credit partners and build stronger, more profitable relationships with customers. This 4-day course meets the needs of lenders who serve consumers, small real estate investors, and/or small business clients in a branch environment. It will prepare lenders for success in today’s universal banking environment, where they must have the skills and flexibility to serve a wide variety of loan requests.


INSTRUCTORS:

Christie Drexler
Drexler Consulting



Josh Collins
Drexler Consulting


The instructor’s facilitation approach encourages participant engagement and, thus, enhances their learning experience.  Participants learn to apply underwriting, compliance, and documentation principles through real life case studies, examples, and practice problems.  In addition, lenders will learn sales and service strategies that will prepare them to build and deepen customer relationships, grow safe and sound loan portfolios, and positively contribute to bank profitability.

Audience:
This series is targeted to lenders who make consumer, small business, and small real estate investment loans, aspiring lenders, and those in loan support roles. Candidates for this school include Consumer Lenders, Small Business Lenders, Small Real Estate Lenders, Branch Managers, Credit Analysts and Underwriters who support Consumer Lenders, and Loan Support Team Members.

Benefits of the Series:

• Gain a solid foundation for a lending career in banking
• Understand the reasons behind underwriters’ questions or requests for additional information
• Know key questions to ask the customer and what information to gather before the loan is sent to underwriting, improving turn-around time and client service
• Build credibility and move from order-taker with your key stakeholders to a trusted advisor
• Become aware of common underwriting and compliance pitfalls
• Learn effective loan portfolio management strategies
• Gain a big picture understanding of the “why” behind key lending compliance regulations

Attendees are required to:

• • Actively participate in all activities and exercises
  • Complete assignments
  • Bring a calculator to class
  • Although not required, a laptop with an Excel application is recommended for Session II

While it is recommended that Bankers new to retail lending attend all four sessions of the series to receive an entire overview of retail banking, each session’s material stands alone. One session is not a prerequisite for another.  Therefore, more experienced Retail Lenders may choose not to take the entire series, but rather register for individual sessions which meet their unique needs.