The Six Sessions:
Members can select individual sessions at $500 per session.
Understanding UDAAP & FCRA
May 9
Melissa Blaser
How to stay ahead of UDAAP risk in a changing regulatory landscape.
As more and more regulatory change is occurring under the umbrella of Unfair, Deceptive or Abusive Acts or Practices, UDAAP, it’s becoming increasingly important to consider UDAAP in your everyday decision making regarding products, services, customer service practices and third party vendor selection. While a good regulatory compliance program can reduce the risk of UDAAP violations, a dedicated focus on UDAAP is needed in today’s regulatory environment. This session will walk you through the evolution of UDAAP, the focus of the CFPB and other regulators, recent enforcement actions and risk management tools to help you assess your UDAAP risk.
CBA’s Education Committee would like to invite our banks to participate in Georgia’s only frontline training series. Each of the six sessions will cover the necessary training topics to provide knowledge, skills and insight to successfully serve your customers. The frontline focused training series will support functional job responsibilities, compliance, combating fraud and maintaining sound banking practices. The teaching methods and resources that will be shared will support results-oriented training for community banks.
Session Schedule |
Pricing: CBA Member - One Session with Recording - $500 Registration includes unlimited banker participation plus 60 days access to the session recording following the program. |
Frontline Series Package Disclosures
- Banks who choose pre-paid packages & early bird special pricing, will understand the following:
- Prepayment is required by the designated deadline – January 30, 2024.
- Price increases $500 after January 30, 2024
- No Program substitutions or cancellations. Employee substitutions are welcome.
- Banks are responsible for registering for each program benefit.
Frontline Training Learning Goals include:
- Increase the knowledge that frontline community bankers need for everyday success using practical examples of daily responsibilities and situations.
- Enhance job performance by increasing knowledge of banking best practices.
- and more…
Throughout the program, we will focus on:
- Roles & Responsibilities of Community Bank frontline employees
- Real world examples and activities that bring the information shared to your lobbies and offices
- Delivering effective training that will support frontline policies and procedures
Who Should Attend?
Frontline community bankers including, Tellers, Customer Service Representatives, Branch Managers, Universal Bankers and Personal Bankers.