FAQ's

This year’s event will be held September 10-14 at the Ritz Carlton Amelia Island located in Amelia Island, Florida. 

Where can I find information about the event agenda and schedule? We will be posting the full schedule shortly. 

• What do the different ticketing prices mean? CBA offers an Early Bird, Regular, and Onsite registration for our Bank members and our Associate Members. You will see what level you qualify for based on your membership with CBA. We also offer opportunities for a spouse or adult guest, as well as options for children.
  
  
• What does my registration include?  Your full registration fee includes all educational programming, breakfast (3x), morning breaks in the Exhibit Hall on Thursday and Friday, Thursday night Advocacy event, Friday afternoon Ultimate Beach Party, and Saturday night's Chairman's Dinner. 
  
  
• Are early bird discounts available? For our Bank members, save $150 by registering before June 30th.
  
  
• If I need to change my registration, who do I contact? Please reach out to Ellen Shea at ellen@cbaofga.com to change your registration. 
  
  
• Can I register and buy a ticket at the event? We do allow onsite registrations. Onsite registration fees increase on August 21st. For members, this is an increase of $250 above the early bird price. For our Associate Members this fee increases by $500 above the early bird price.
  
  
• I can’t pay by credit card; is there an alternate payment method? Absolutely! Not only does CBA accept credit cards but we also accept ACH as well. When you are checking out from the registration page, you can pay via ACH and add your information to our secured website.

• Can I get a refund if I change my mind about attending? CBA does have a cancellation policy.
  In the event, you choose to cancel a program registration, the following cancellation polices will apply:
  • CANCELLATION POLICIES
    • Employee substitutions are welcome.
    • All cancellations must be received in writing.
    • Cancellations received 30 days prior to the program start date will receive a 100% credit/refund.
    • Cancellations received 15 days prior to the program start date will receive a 50% credit/refund.
    • Cancellations received less than 15 days prior to the program start date will receive no credit/refund, however, attendee substitutions are welcomed.
  • Pre-Paid Packages & Early Bird Special Pricing:
    Banks who choose pre-paid packages & early bird special pricing, will understand the following:
    • Prepayment is required by the designated deadline.
    • No Program substitutions or cancellations. Employee substitutions are welcome.
    • Banks are responsible for registering for each program benefit.

• Is there preferred accommodation I can book? The CBA group block is at the Ritz Carlton Amelia Island. We encourage our attendees to make their registrations with CBA to secure the link needed to obtain their hotel room. 

• Does CBA offer CEU credits for the convention? Yes, CBA will supply CEUs.  At this time, the convention education will earn 8 hours of credits.  You may obtain your credits using the member portal.  After review and convention attendance is confirmed (36 hours after the event), you may log into our secure website to download the CEU documentation using the member portal. 

• Is there a dress code for the event? CONNECT is a Business Casual environment throughout the entire event. We do encourage a light jacket or sweater for the meeting rooms. We sometimes provide themed events and do encourage dress up but not mandatory.

• If the event is cancelled, how do I obtain a refund? Due to unforeseen circumstances beyond CBA’s control, we will keep all registered attendees abreast of any potential cancellations. Should the convention be cancelled, prior to the event, CBA will refund monies in full.

• Is there wifi at the event? Yes, attendees will have wifi in the conference meeting areas as well as in their sleeping rooms.