Change Management:  The banking world is changing rapidly with evolving customer expectations, regulatory demands, market trends, AI and increased fraud.  Working proactively to problem solve and innovate is critical.  This is a session designed to help bankers proactively embrace innovation and stay ahead of the curve for long term success in a highly competitive market.  Participants will:

• Focus on the fundamentals of change, including the need for change, creating a vision, and engaging stakeholders through the change process
• Explore the role of innovation in driving organizational growth and change
• Learn practical skills to take back to their team to drive change

Listening Based Leadership: For community bankers, trust and credibility are paramount.   Active listening helps the customer feel heard and understood, while also allowing the banker to assess risk and craft creative solutions to build relationships.  Few people have ever taken a public listening class (rather they focus on public speaking classes).  Leadership requires strong listening skills, and this session allows participants to practice a fundamental skill.  Participants will:

• Understand the importance of active listening in building rapport and tryst with clients.
• Develop active listening skills to identify and address clients’ financial needs: including paraphrasing, summarizing, and asking clarifying questions
• Enhance problem-solving abilities through empathetic listening.  Increase ability to listen and offer tailored solutions.

Community Bank Advocacy:  As the financial industry rapidly evolves, how do we as leaders advocate to support a safe and sound banking portfolio?  This session will encourage bankers to proactively work together to support each other and establish resources to protect the business.  We will have fireside chats and roundtable discussions to create action plans.